Client profile
"A major international airline located in South East Asia."
Business challenges
To design and implement new and enhanced First and Business Class in-flight service products, which will enable the client to strategically compete within the international travel environment.
Expertise demonstrated
- Project design and implementation.
- Stakeholder management.
- Project management.
- Conceptualisation and development of new service products.
- Service process design.
- Equipment profiling.
- Equipment design direction.
- Leadership skills programme, design and training.
- Service process skills programme design.
- Service process skills ‘train the trainer’, design and delivery.
- Galley management skills programme design.
- Galley management skills ‘train the trainer’, design and delivery.
- Design of comprehensive new cuisine structure.
- Design of new menus and recipe, (in conjunction with client).
Successful outcomes and tangible business benefits
- The successful design of new service products for the international First and Business class environments.
- The successful positioning of quality unique service equipment into the operation.
- The successful implementation of new service products, (in conjunction with the client).
- Increase positive customer response to new products and service.
- International accolades awarded to the client for new products and service.