"A major international airline located in South East Asia."

To design and implement new and enhanced First and Business Class in-flight service products, which will enable the client to strategically compete within the international travel environment.

• Project design and implementation.
• Stakeholder management.
• Project management.
• Conceptualisation and development of new service products.
• Service process design.
• Equipment profiling.
• Equipment design direction.
• Leadership skills programme, design and training.
• Service process skills programme design.
• Service process skills ‘train the trainer’, design and delivery.
• Galley management skills programme design.
• Galley management skills ‘train the trainer’, design and delivery.
• Design of comprehensive new cuisine structure.
• Design of new menus and recipe, (in conjunction with client).

• The successful design of new service products for the international First and Business class environments.
• The successful positioning of quality unique service equipment into the operation.
• The successful implementation of new service products, (in conjunction with the client).
• Increase positive customer response to new products and service.
• International accolades awarded to the client for new products and service.