Case Study A
Client profile
"A major international airline located in South East Asia."
Business challenges
To design and implement new and enhanced First and Business Class in-flight service products, which will enable the client to strategically compete within the international travel environment.
Expertise demonstrated
  • Project design and implementation.
  • Stakeholder management.
  • Project management.
  • Conceptualisation and development of new service products.
  • Service process design.
  • Equipment profiling.
  • Equipment design direction.
  • Leadership skills programme, design and training.
  • Service process skills programme design.
  • Service process skills ‘train the trainer’, design and delivery.
  • Galley management skills programme design.
  • Galley management skills ‘train the trainer’, design and delivery.
  • Design of comprehensive new cuisine structure.
  • Design of new menus and recipe, (in conjunction with client).
Successful outcomes and tangible business benefits
  • The successful design of new service products for the international First and Business class environments.
  • The successful positioning of quality unique service equipment into the operation.
  • The successful implementation of new service products, (in conjunction with the client).
  • Increase positive customer response to new products and service.
  • International accolades awarded to the client for new products and service.

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