"The major new airline of the Middle East."

To design and implement the world’s best, First and Business Class in-flight service products.

• Conceptualisation and development of new in-flight service products.
• Design of ‘customer keys’.
• Design of ‘unique service markers’.
• Service process design.
• Equipment profiling.
• Equipment design direction.
• Design of aircraft packing (multiple configurations and A/C types), on key international and regional sectors.
• Leadership skills programme, design and training.
• Service process programme, design and training.
• Galley management programme, design and training.
• Design of comprehensive new cuisine structure.
• Design of network wide menus and recipes.
• Management and training of catering suppliers (re: new products).

• The successful design of new service products for the First and Business class environments.
• The successful positioning of quality service equipment into the operation.
• The successful implementation of new service products, (in conjunction with the client).
• Increase positive customer response to new product and service.
• Multiple international accolades awarded to the client for new products and service.