Client profile
"The leading airline of the Gulf States."
Business challenges
To elevate the First, Business and Economy Class in-flight service products and to ensure the ongoing premium status the client holds within the international aviation industry.
Expertise demonstrated
- Equipment design guidance.
- New aircraft galley design guidance.
- Design of aircraft packing (multiple configurations and A/C types), on key international and regional sectors.
- Leadership skills programme, design and training.
- Service process programme, design and training.
- Galley management programme, design and training.
- Design of comprehensive new cuisine structure.
- Design of menus on key international sectors.
- Management and training of catering suppliers (re: new products).
- Design and maintenance of crew training programmes.
Successful outcomes and tangible business benefits
- The successful implementation of new service products in the First, Business and Economy class cabin environments, (in conjunction with the client)..
- Increase positive customer response to all new products and service.
- Multiple international accolades awarded to the client for new products and service.