Case Study C
Client profile
"The leading airline of the Gulf States."
Business challenges
To elevate the First, Business and Economy Class in-flight service products and to ensure the ongoing premium status the client holds within the international aviation industry.
Expertise demonstrated
  • Equipment design guidance.
  • New aircraft galley design guidance.
  • Design of aircraft packing (multiple configurations and A/C types), on key international and regional sectors.
  • Leadership skills programme, design and training.
  • Service process programme, design and training.
  • Galley management programme, design and training.
  • Design of comprehensive new cuisine structure.
  • Design of menus on key international sectors.
  • Management and training of catering suppliers (re: new products).
  • Design and maintenance of crew training programmes.
Successful outcomes and tangible business benefits
  • The successful implementation of new service products in the First, Business and Economy class cabin environments, (in conjunction with the client)..
  • Increase positive customer response to all new products and service.
  • Multiple international accolades awarded to the client for new products and service.

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