"A major international five star hotel chain, with a focus on the Asia Pacific region.
New five star hotel opening in a major capital city."

To design and implement ‘front of house’ procedures for public environments.
To design and implement training for ‘front of house’ staff prior to the opening of the new site and to nurture the new operation through the opening period to ensure product and service excellence.

• Conceptualisation and development of new products and service.
• Service process design ‘front of house’ departments.
• Service process programme design and training ‘front of house’ staff.
• Management and guidance of hotel staff during hotel opening.

• The successful opening of the new business venture.
• The successful positioning of the new hotel at the very top of the local five star sector.
• Focused local and international media attention on the new business venture.
• Multiple local accolades awarded to the new business venture.